Serve the community you have committed to serve.
If your agency has a Language Access Plan, an LEP policy, a state statute that applies, or a demographic need, AgencyCounter helps you meet that commitment — without bilingual staff becoming the workaround.
Anchored on your own obligations
Language access is framed around the agency's own adopted commitments — never as federally required or mandated by executive order.
Adopted Language Access Plan
Your agency has a formal Language Access Plan and needs public-facing tools that match it.
State statute applies
A state statute sets language-access expectations for your jurisdiction.
Spanish-preferring share
A meaningful share of your community prefers Spanish and is not served by English-only systems.
Federal-funding recipients
Your agency receives federal funding and carries language-access obligations of its own.
English-only systems make bilingual staff the workaround
Source systems are English-only. Bilingual staff translate records and walk Spanish-preferring residents through portals they cannot use on their own. Comparable products offer label translations only, if at all.
Designed, not translated
AgencyCounter maintains the Spanish experience end to end, at no extra charge.
Spanish touchpoints
Search, parcel and permit views, map, filters and results are in Spanish — designed for Spanish-preferring users, not a label translation.
Communications in Spanish
Notifications, alerts and confirmations are delivered in Spanish, maintained by AgencyCounter at no extra charge.
Visual cues
Status indicators, icons and guidance are localised so a Spanish-preferring resident can read a record without help from bilingual staff.
Embeddable bar on Spanish pages
InstantSearch places live records search on your Spanish-language pages — no website redesign, no redirect to a separate portal.
What good looks like
| Metric | How AgencyCounter delivers it |
|---|---|
| Spanish touchpoints live | Search, views, map, filters and results in Spanish from launch. |
| Communications in Spanish | Notifications, alerts and confirmations delivered in Spanish. |
| No bilingual-staff workaround | Residents read records without staff translation assistance. |
| InstantSearch on Spanish pages | Live records search embedded on Spanish-language pages. |
Bring in your Language Access office early
Your Language Access coordinator, Office of Equity or Communications team is a Pillar 2 and Pillar 3 ally. Include them from the first conversation so the Spanish experience matches your adopted commitments.
What we say, and what we don't
- Additional languages are on the roadmap. We do not name specific languages or dates.
- We do not say or imply language access is federally required or mandated by executive order.
- The Spanish experience is maintained by AgencyCounter at no extra charge.
See AgencyCounter in action.
A 20-minute live walkthrough of how residents, professionals and your staff find permits, zoning and property information in one public view. Nothing to prepare, and no access to your systems needed.