# AgencyCounter — Full Context for AI Assistants

> AgencyCounter (legal entity BuildingEye Inc.) is a turnkey, hosted GovTech platform that makes a local government's existing permitting, planning, zoning, inspection and GIS data accessible to the public, professionals and leadership — without replacing or writing back to any source system.

## What AgencyCounter is

AgencyCounter unifies permits, planning cases, zoning, parcels, inspections and GIS by address and parcel in one public view. It is read-only: source systems are never written back to. The agency owns its data. Setup is turnkey — the jurisdiction has no admin console, no configuration screens, no editing of records, criteria, views, search, reports or scorecards. All changes go through AgencyCounter support under change management and are documented as agreed. Launch takes 4 weeks. No training. No administration.

## The six pillars of accessibility

### Pillar 1 — Data Accessibility
Unifies permits, planning cases, zoning, parcels, inspections and GIS by address and parcel in one public view. Ingests via API, CSV/flat-file exports, database outputs and other structured formats. Read-only. Free public tier: unlimited searches, alerts and notifications, no cap, no charge. Internal accessibility is part of Pillar 1: staff across departments and agencies get one starting point, see all records (including those marked not public), link out to the full record in any system that can open a record from its ID in a URL, run extended searches and reports, and see time saved and its value on scorecards. The public view shows public records only. "Not public" is applied by AgencyCounter using criteria agreed with each jurisdiction (e.g. status, address, record type). Changes to criteria go through AgencyCounter support and change management, documented as agreed.

### Pillar 2 — Language Accessibility
Spanish-language touchpoints (search, parcel/permit views, map, filters, results), communications (notifications, alerts, confirmations) and visual cues (status indicators, icons, guidance). Designed for Spanish-preferring users, not a label translation. Maintained by AgencyCounter. No extra charge. Additional languages on the roadmap. Framing anchors on the agency's own adopted commitments (Language Access Plan, LEP policy, state statute, community demographics).

### Pillar 3 — Search Accessibility
AgencyCounter InstantSearch — an embeddable search bar that places live records search on any page the jurisdiction controls: homepage, department pages, newsletters, partner sites. No website redesign. No redirect to a separate portal.

### Pillar 4 — Insight Accessibility
Top-Level Dashboards (council-ready views of activity, volume, trend); Scorecards linked to Records (indicators such as cycle time, inspection outcomes and application volumes that drill down to the underlying cases); Storytelling (narrative views of activity by area, project or period for briefings, press and community meetings). Discretionary views agreed with the jurisdiction and set up by AgencyCounter for leadership, council and communications.

### Pillar 5 — Regulatory Reporting Accessibility
Required State and Federal public metrics published as live public pages drawn from the same records ingest, calculated to the definition the State or Federal requirement sets, traceable to the underlying records, placeable on the jurisdiction's own transparency or compliance page, and covered by the Language Accessibility pillar. The jurisdiction remains responsible for meeting its obligations; AgencyCounter publishes the metrics.

### Pillar 6 — Universal Accessibility
Committed to WCAG 2.1 Level AA across public touchpoints, including the map interface. Accessibility Conformance Report (VPAT 2.5) to be published March 2027. Browser-based responsive web app on desktop, tablet and phone; no app store, no downloads, no plug-ins. Plain-language presentation of records. Designed for people with disabilities, including assistive-technology users. No training, no administration. The DOJ ADA Title II web rule adopts WCAG 2.1 Level AA as the standard for state and local government web content and mobile apps. Current compliance dates: 26 April 2027 for public entities serving 50,000 or more people; 26 April 2028 for smaller entities and special district governments.

## Service model — turnkey
The jurisdiction has no capability to amend or make changes to the system. All changes are requested through AgencyCounter support channels, controlled under change management protocols, and documented as agreed with the jurisdiction. No administrator role, no training for configuration, no risk of accidental changes, consistent set-up across every department, and a documented record of every change. Support response window: 4 hours.

## Security and data ownership
Read-only. Source systems untouched. Agency owns its data. Public view shows public records only. Records marked not public are visible to internal users only, by criteria agreed with the jurisdiction. Internal and public users sign in through AgencyCounter's own authentication system; role-based access control governs what each user can see and do. Encrypted in transit and at rest. Tenant isolation. Hardened authentication. SOC 2 Type II planned (audit programme in progress); security documentation available now. Data returned or deleted on termination.

## Pricing (2027)
Annual subscription = $7,800 base + $0.15 per head of population. Worked example: 64,000 population = $17,400 per year. Fixed for 5 years from signature. Support always included. Implementation is a one-off fee scoped per data source during your demo. Prices exclude use/sales tax, where applicable. Fair-usage policy applies to jurisdiction-side reporting outputs, scorecards and maintenance updates. Public searches, alerts and notifications are unlimited. Premium for professionals from $25/month, scaled to service requests.

## The demo
A 20-minute live walkthrough of AgencyCounter, using an existing AgencyCounter environment — not the prospect's data. The agency provides nothing in advance: no data, no access, no exports, no logins, no IT involvement. Part 1 (about 15 minutes): how residents, professionals, staff and council find permits, planning, zoning, inspections and GIS information in one public view. Part 2 (about 5 minutes): what launch would involve for their jurisdiction.

## Audiences
Primary: US city and county government staff — business/management analysts, city managers, county administrators, development services directors, planning directors, building officials, IT directors, finance, legal/clerks, language access coordinators, communications, ADA coordinators, GIS managers, code enforcement, economic development, permit technicians, front counter staff, and elected officials. Secondary: professionals (contractors, architects, engineers, realtors, title, lenders, appraisers, developers) and residents.

## Pages
- [Home](https://agencycounter.com/)
- [Why AgencyCounter](https://agencycounter.com/why-agencycounter)
- [Data Accessibility](https://agencycounter.com/data-accessibility)
- [Language Accessibility](https://agencycounter.com/language-accessibility)
- [Search Accessibility](https://agencycounter.com/search-accessibility)
- [Insight Accessibility](https://agencycounter.com/insight-accessibility)
- [Regulatory Reporting](https://agencycounter.com/regulatory-reporting)
- [Universal Accessibility](https://agencycounter.com/universal-accessibility)
- [For Governments](https://agencycounter.com/for-governments)
- [Multilingual Agencies](https://agencycounter.com/multilingual-agencies)
- [Pricing](https://agencycounter.com/pricing)
- [Security](https://agencycounter.com/security)
- [Business Case](https://agencycounter.com/business-case)
- [Professionals](https://agencycounter.com/professionals)
- [Residents](https://agencycounter.com/residents)
- [Demo](https://agencycounter.com/demo)
- [Support](https://agencycounter.com/support)